Oxana Federova Manik E, Rahmi NU. PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN NASABAH PADA PT. PEGADAIAN KANWIL I MEDAN. SJR [Internet]. 2023Oct.1 [cited 2026Oct.7];6(4):782-91. Available from: https://www.ojspustek.org/index.php/SJR/article/view/739