Pengaruh Kecerdasan Emosional, Stres Kerja dan Dukungan Organisasi terhadap Kinerja Pegawai Bapenda Kabupaten Asahan
DOI:
https://doi.org/10.37481/sjr.v9i4.1772Keywords:
Emotional Intelligence, Work Stress, Organizational Support, Employee Performance, Local GovernmentAbstract
Employee performance is essential to the effectiveness of local government institutions, particularly in supporting public services and regional revenue management. However, psychological conditions and organizational factors may influence employees’ ability to perform their duties effectively. This study examines the partial and simultaneous effects of emotional intelligence, work stress, and organizational support on employee performance at the Regional Revenue Agency (BAPENDA) of Asahan Regency, Indonesia. A quantitative approach was employed, involving all 68 employees as respondents through a saturated sampling technique. Data were collected using questionnaires, interviews, and documentation, and analyzed using multiple linear regression with SPSS. The results indicate that emotional intelligence, work stress, and organizational support each have a statistically significant negative association with employee performance. Simultaneously, the three independent variables significantly explain variations in employee performance, as indicated by an F-statistic of 82.221 (p < 0.001). The adjusted coefficient of determination is 0.784, indicating that the model accounts for 78.4% of the variation in employee performance, while the remaining 21.6% is attributable to factors outside the model. These findings highlight the importance of examining the relationships between psychological and organizational factors and employee performance in local government institutions.
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